Shipping Policy

LakeEze Shipping Policy

Thank you for shopping with LakeEze! We aim to provide a seamless and efficient shipping experience. Please review our shipping policy for details on how we handle orders, including pre-orders.

Pre-Order Policy

Product Availability:
All orders, including pre-orders, are subject to product availability. Pre-orders are advance purchases made on new merchandise scheduled to be shipped at a future date. Each collection or item available for pre-order will have its own specific shipping date.

Release Date:
Pre-ordered products will be shipped on the release date specified on the product page. Please note that release dates are subject to change. We will notify you of any changes as soon as possible.

Payment:
Payment for pre-ordered products will be processed at the time of purchase. This ensures that your order is secured and will be shipped to you as soon as it becomes available.

Shipping Method:
Pre-ordered products will be shipped based on the shipping method selected at checkout. Please note that we do not offer expedited shipping for pre-orders.

Changes to Pre-Orders:
If you need to make changes to your pre-order, such as updating your shipping address or payment method, please contact us at sales@LakeEze.com as soon as possible. We will do our best to accommodate your request.

Delays:
While we strive to ensure that pre-ordered products are shipped on time, there may be unforeseen delays beyond our control. If there are any delays in shipping your pre-order, we will notify you as soon as possible. We appreciate your patience and understanding.

Standard Shipping Policy

Order Processing:
Once the item is available to ship, orders will be processed within 3-5 business days (Monday through Friday). Orders are then shipped via UPS standard ground service.

Delivery Time:
UPS typically takes 5-7 business days to deliver after the product has left their facility.

Lost or Delayed Shipments:
In the rare event that your order never arrives, notification of lost items must be received within 14 days from receipt of the shipping confirmation email. Please contact us immediately at sales@LakeEze.com for assistance.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at sales@LakeEze.com. We are here to help and ensure that you have the best possible experience when shopping with LakeEze.